Techniques for Effective Interviewing → From allegation to neutral objective

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Module 1: Planning and opening the interview
Translate investigation needs into a proportionate written plan and a transparent professional opening.
4
Module 2: Questioning, listening and account development
Obtain the person’s own account and develop accurate detail through purposeful questions and active listening.
4
Module 3: Exhibits, fair challenge, closure and evaluation
Use evidence strategically, test discrepancies fairly and preserve an accurate, actionable record.
4
Applied Case Study: Integrated professional-judgement exercise
This is an original fictional scenario developed for FCPAS. Any resemblance to an actual person, organisation or event is coincidental.
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- 4.1
  Case Study: AtlanticMed Supplier Review
Glossary & References
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- 5.1
  Glossary
- 5.2
  References
Final Assessment
The final assessment is additional to the 180 credited learning minutes. Complete it without consulting the manual unless FCPAS designates the attempt as open-book. A score of at least 70% is required. The answer key and rationales should be controlled separately by FCPAS.
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- 6.1
  Final Assessment
  0 Questions